Privacy Policy

Last updated: 3 July 2026

1. Who We Are

CRUUZR is operated by two self-employed individuals providing electric scooter, e-bike, SUP board rental and guided coastal tours in Benidorm, Spain.

Website: https://cruuzr.com
Email: info@cruuzr.com

For the purposes of the General Data Protection Regulation (GDPR), the operators of CRUUZR act as the data controllers responsible for the processing of your personal data.

2. Information We Collect

When you make a booking or contact us, we may collect:

Full name
Email address
Telephone number
Date of birth
Booking details

For rentals and guided tours, we verify a valid government-issued photo ID at check-in to confirm your identity and compliance with the applicable legal age requirements. We may retain a copy of your identification where required by law or where necessary to prevent fraud, resolve disputes or enforce our rental agreement.

Our website only uses essential cookies required for the proper operation of the website and booking system. We do not use advertising or behavioural tracking cookies.

3. How We Use Your Information

We use your personal information to:

Process and manage bookings
Contact you regarding your reservation
Provide customer support
Verify your identity where required
Comply with legal obligations
Improve our services

Online bookings are processed through Bókun, our booking and reservation platform. When you make a booking, the personal information necessary to complete your reservation is securely processed by Bókun on our behalf.

4. Sharing Your Information

We only share your personal information where necessary to provide our services or comply with legal obligations. This may include:

Bókun (our booking and reservation platform)
Payment service providers
Website hosting providers
Government authorities where required by law

We do not sell, rent or trade your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes and enforce our agreements.

Personal information is securely deleted or anonymised when it is no longer required.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data where legally applicable.
Restrict or object to the processing of your personal data.
Request a copy of your personal data in a portable format.
Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us at:

info@cruuzr.com

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Third-Party Services

Our website uses third-party services that may process personal data on our behalf, including:

Bókun (booking platform)
Payment service providers
Website hosting providers

These providers process personal information in accordance with their own privacy policies and applicable data protection laws.

9. Cookies

CRUUZR only uses essential cookies that are necessary for the operation of the website and booking system.

We do not use advertising cookies or behavioural tracking cookies.

If this changes in the future, this Privacy Policy will be updated accordingly.

10. Children’s Privacy

Electric scooter rentals are only available to persons who meet the applicable minimum legal age requirements.

Bookings made on behalf of minors must be completed by a parent or legal guardian where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised “Last updated” date.

12. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

CRUUZR
Benidorm, Spain

Email: info@cruuzr.com
Website: https://cruuzr.com